How Do I Get
Started?
What
Information Is Needed When I Call?
What does Honeywell do with the information given
above?
What are the Shipping
Options?
How
Long Do I Have to Return the Defective Unit?
What Happens Once the Defective Unit is Received by
Honeywell?
Q. How Do I Get
Started?
To take advantage of the Advance Replacement Program, please
contact Honeywell Customer Service at (800) 796-2288, Option
3.
Q. What Information Is
Needed When I Call?
-
Purchase order number to ship the replacement unit
-
Mode of transportation and any special handling
requirements
-
Serial number of defective unit being returned
-
Detailed problem description of defective unit being
returned.
-
Tech RA (if applicable)
Q. What does
Honeywell do with the information given above?
-
We ship a replacement unit to you per your shipping
instructions
-
You are invoiced for the replacement unit
-
You are charged a repair fee
-
We give you a Return Authorization for Credit (RAC) for
defective unit. This number must be marked on the box when returning
unit
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Q. What are the
Shipping Options?
-
Same-day shipping from Honeywell for orders received before
2:00 PM, Eastern Standard Time
-
Next-day shipping from Honeywell for orders received after 2:00
PM, Eastern Standard Time
Q. How Long Do I Have to
Return the Defective Unit?
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Q. What
Happens Once the Defective Unit is Received by Honeywell?
-
We will credit your account for the replacement unit amount
-
If returned unit is in warranty, credit will also be issued for
the repair charge
-
If returned unit is out of warranty, the repair fee is charged
to your account
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