Honeywell offers an
Advance Replacement Program for select products** only. This provides customers
quick resolution to product failures.
** Contact Honeywell at
1-800-323-4576 to confirm
eligible products for this program.
You call Honeywell
After troubleshooting, it is determined that your unit is defective, needs
replacement, and is eligible for the Advance Replacement Program
We ship a replacement unit to you
We invoice you for the replacement unit, plus a repair fee
You ship your defective unit to Honeywell
We credit your account for the replacement unit amount
If the defective unit is within warranty, we credit your account for the
If the defective unit is out of warranty, the repair fee is charged to
You must have an Advance Replacement account directly with Honeywell in order to obtain an Advance Replacement unit. To get your Advance
Replacement account set up, please contact Customer Service at 1-800-323-4576,
The Advance Replacement Program for DVRs does not allow you to recover
stored images on your hard drive. The hard drive on the defective unit shipped
back by you will be wiped clean.
The warranty on the replacement unit shipped to you is:
the balance of the warranty remaining on the unit returned by you, or
six months, if returned unit is out of warranty
The defective unit must be shipped directly to Honeywell in El Paso, TX, not to authorized distributor. Credit will not be issued if you
do not return the defective unit to Honeywell within 60 days of
Failure to reference the RAC number will result in the box(es) being
refused at the Honeywell Shipping dock. These boxes will be
returned to you at your expense and credit will not be processed.
Occasional circumstances such as product availability, physical inventory
or holiday shutdowns, may prolong shipping schedules. Customer Service will
advise you in advance if such situations exist.