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Program Outline: |
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You call Honeywell |
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After troubleshooting, it is determined that your unit is defective, needs
replacement, and is eligible for the Advance Replacement Program |
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We ship a replacement unit to you |
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We invoice you for the replacement unit, plus a repair fee |
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You ship your defective unit to Honeywell |
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We credit your account for the replacement unit amount |
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If the defective unit is within warranty, we credit your account for the repair
charge |
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If the defective unit is out of warranty, the repair fee is charged to your
account |
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Program Details: |
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How do I get started? |
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To take advantage of the Advance Replacement Program, please contact Honeywell
Video Systems Customer Service at (800) 796-2288, Option 3. |
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What Information Is Needed When I Call? |
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Purchase order number to ship the replacement unit |
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Mode of transportation and any special handling requirements |
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Serial number of defective unit being returned |
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Detailed problem description of defective unit being returned |
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What does Honeywell do with the information given above? |
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We ship a replacement unit to you per your shipping instructions |
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You are invoiced for the replacement unit |
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You are charged a repair fee |
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We give you a Return Authorization for Credit (RAC) for defective unit. This
number must be marked on the box when returning unit |
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What are the Shipping Options? |
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Same-day shipping from Honeywell for orders received before 2:00 PM, Eastern
Standard Time |
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Next-day shipping from Honeywell for orders received after 2:00 PM, Eastern
Standard Time |
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How Long Do I Have to Return the Defective Unit? |
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The defective unit must be returned directly to Honeywell Video Systems
within 30 days of being invoiced |
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Reference the RAC number on the box(es) when shipping defective unit back
to Honeywell
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What Happens Once the Defective Unit is Received by Honeywell? |
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We will credit your account for the replacement unit amount |
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If returned unit is in warranty, credit will also be issued for the repair
charge |
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If returned unit is out of warranty, the repair fee is charged to your account |
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Additional Notes Regarding the Program: |
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You must have an Advance Replacement account directly with Honeywell Video
Systems in order to obtain an Advance Replacement unit. To get your Advance
Replacement account set up, please contact Customer Service at (800) 796-2288,
Option 3. |
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Advance Replacement on domes is only for the Yoke / Scan Unit - no cables, upper
or lower housing, connectors, etc. will be shipped. Therefore, you should only
return the Yoke / Scan Unit. |
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The Advance Replacement Program for DVRs does not allow you to recover stored
images on your hard drive. The hard drive on the defective unit shipped back by
you will be wiped clean. If you need stored images back, please check with
Customer Service for Loaner program availability. |
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The warranty on the replacement unit shipped to you is: |
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the balance of the warranty remaining on the unit returned by you, or |
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six months, if returned unit is out of warranty |
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The defective unit must be shipped directly to Honeywell Video Systems in El
Paso, TX, not to ADI. Credit will not be issued if you do not return the
defective unit to Honeywell Video Systems within 30 days of being invoiced. |
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Failure to reference the RAC number will result in the box(es) being refused at
the Honeywell Video Systems’ Shipping dock. These boxes will be returned to you
at your expense and credit will not be processed. |
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Occasional circumstances such as product availability, physical inventory or
holiday shutdowns, may prolong shipping schedules. Customer Service will advise
you in advance if such situations exist. |
